At Pinnacle Moto, our clothing and merchandise is produced to order. We want you to be happy with your purchase, and this policy explains what to do if you need to return an item or if there is a problem with your order.
Change of Mind or Incorrect Size
If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.
Please contact us within this 14-day period to tell us that you wish to return your item. You then have a further 14 days to return the goods to us.
Returned items must be in a resaleable condition and should not have been worn beyond what is reasonably necessary to check the item for fit, size and appearance.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item to us.
We strongly recommend checking the size information provided on the product page before ordering, as our garments are produced to order.
Refunds
Once we receive your returned item, we will inspect it and process any refund due.
Where you cancel the whole order within your statutory cancellation period, we will refund the price paid for the returned goods and any standard outbound delivery charge that we are legally required to refund.
We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.
Refunds will normally be made using the original payment method.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, has a manufacturing or printing fault, or you receive an incorrect item, please contact us as soon as possible.
Please include your order number, a description of the problem and clear photographs showing the fault or damage.
We will investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.
Please do not return a faulty or damaged item unless we ask you to do so.
Personalised Products
Products that have been made to your individual specifications or personalised specifically for you may not qualify for the standard change-of-mind cancellation right.
This does not affect your rights if a personalised product is faulty, damaged or not as described.
Exchanges
Because our products are produced to order, we do not operate a traditional exchange service.
If you have ordered the wrong size or would prefer another product, please contact us. Where applicable, you can return the original item in accordance with this policy and place a new order for the replacement.
How to Request a Return
Before returning anything, please contact us at:
Please include your order number and the reason for the return.
We will provide you with the appropriate return instructions.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.